Join the team!
Help rethink the future of real time and shape the next generation of real-time technology. Join us to help bring event-driven, real-time applications to customers around the world and across an exciting range of industries.
Great people, great projects, great dynamic
Apart from generous compensation and benefits, Diffusion offers a space where the dynamics of change, technical challenge and pioneering spirit create an inspiring atmosphere, charged with opportunity.
Sounds like the adventure you’re looking for? If so, check out our open positions.
Diffusion is an innovative real-time data platform. Following a recent £10M investment round, the Diffusion development team is growing and there is a wealth of new feature development on the road map.
We are looking for a competent Application Support Specialist to provide timely and effective technical assistance to customers of our Diffusion product and services. The goal is to create value for clients that will help grow the company’s reputation and customer base. The right candidate will be able to provide the best quality customer experience for every person interacting with Push Technology.
The primary duty of the role is responding to user queries and help requests, which can arrive by email, through the IT help desk tools, or over the phone. The Application Support Specialist gathers information related to incidents or issues, then determines the root cause of the problem and devises solutions to resolve the user’s issue. They also manage the flow of incoming support requests and escalate issues to responsible Engineering teams. These escalations usually include notes related to the problem, records of unsuccessful solutions, and any data they have gathered related to the user’s problem. They will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLAs and internal targets.
You will become an expert in our systems and, as an Application Support Specialist, you will also perform root cause analysis, develop checklists for typical problems, and recommend procedures and controls for issue mitigation. This position will support external software developers and development teams creating their own products for servers, browsers, mobile apps, and the Internet-of-things (IoT). An excellent Application Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with complex customer issues.
If you have the skills, knowledge, and enthusiasm, we will provide a mixture of self-driven and on-the-job training as well as a career mentor to give you the support to succeed and grow.
We are seeking a Senior Pre-sales Architect / Engineer who has excellent verbal, written and audience communication and presentation skills – both internally and externally. They must have the ability to ‘chalk and talk’ solutions with technical and business stakeholders and the ability to communicate deeply technical content to a non-technical audience.
JOB PURPOSEWe are currently recruiting a competent and self-driven Senior Sales Manager to join our growing Technology UK Sales team. This is an exciting role where this individual will play an important part in driving the sales within the financial sector as an individual contributor. If you have the hunger, passion, raw sales and strategic awareness to succeed in a competitive but highly rewarding industry, we can offer you the opportunity to further develop an already market leading proposition.
Diffusion is an innovative real-time data platform. Following a recent investment round, the Diffusion development team is growing and there is a wealth of new feature development on the road map.
We are seeking a highly experienced Java engineer to expand the team working on the core Diffusion product. The ideal candidate will have very strong low level Java development experience and a good knowledge of JVM environments. The successful candidate will work within the Diffusion server team under the direction of the Product Architect, be able to lead the development of substantial features and subsystems and will work collaboratively and independently as required.
The problem space requires good computer science skills. The product deals with low-level concepts including bit manipulation, sockets, binary protocols, operating system idiosyncrasies, networking, and systems engineering throughout the entire stack, as well as a broad array of common Web technologies.